Hotel Guest Messaging Software — WhatsApp, SMS & Push Notifications
Talk to guests where they already are — WhatsApp. 25M+ WhatsApp users in Saudi Arabia. 83% daily usage.
Your Guests Check WhatsApp Before Email
In Saudi Arabia, WhatsApp is not just a social app — it is the primary channel for both business and personal communication. Your guests expect responses there, not in promotional email inboxes.
Automated Messaging at Every Stay Stage
From booking to review — every message delivered automatically at exactly the right time.
Everything You Need for Guest Messaging
Pre-Arrival Messages (Arabic Templates)
Send ready-made Arabic & English message templates before the guest arrives — auto-delivered at the right time.
During-Stay Service Requests
Guest requests towels, room service, or support via WhatsApp — requests route directly to the relevant department.
Post-Stay Review Automation
Automatic post-departure message requesting a Google or TripAdvisor review — significantly increases review rate.
Broadcast Promotions to Past Guests
Send seasonal offers or special discounts to past guest lists — your most loyal audience.
Two-Way Messaging
Guests reply to your messages. A unified inbox managed by front desk with conversation tagging and assignment.
Multi-Language (Auto-Detect)
Arabic, English, and more — each guest receives messages in their preferred language or auto-detected from their phone.
Ready-to-Use Arabic & English Templates
Pre-approved WhatsApp Business API templates — ready to use out of the box, no submission required.
Welcome {{guest_name}} to {{hotel_name}}! Your room {{room_number}} is ready. WiFi: {{wifi_password}}. Reply "HELP" for assistance.
Good morning {{guest_name}} ☀️ How is your stay? We hope it's comfortable. Need anything? Reply "1" for room service, "2" for housekeeping, "3" for enquiries.
Thank you {{guest_name}} for staying at {{hotel_name}} 🙏 We hope you had a wonderful stay. Please share your review: {{review_link}}. Until next time!
Official WhatsApp Business API Only
We do not use unofficial bulk messaging tools. Meta-approved API means: verified business badge, better deliverability, no account bans, and messages that appear safely in WhatsApp.
How Does Sutahi Compare?
A comprehensive comparison of guest messaging features between Sutahi and leading hotel management systems.
| Feature | Sutahi | Mews | Cloudbeds | Manual |
|---|---|---|---|---|
| WhatsApp Business API (Official) | ||||
| Arabic templates (pre-built) | ||||
| SMS fallback (auto) | ||||
| Two-way messaging | ||||
| Guest journey automation | ||||
| Review request automation | ||||
| Language auto-detection | ||||
| PMS integration (real-time) | ||||
| Total | 8/8 | 4/8 | 3/8 | 0/8 |
Real Results From Guest Messaging
The numbers speak for themselves — WhatsApp outperforms every other guest communication channel.
Guest Messaging Module
Unlimited messages. Official API. Arabic templates included.
Guest Messaging Questions Answered
Yes. We use only the official Meta-approved WhatsApp Business API — no gray-zone bulk SMS tools, no account bans.
Yes. Messages are two-way. A guest can reply and their message arrives in a unified inbox managed by your front desk.
Yes. If the guest's number is not on WhatsApp, the message automatically falls back to SMS with the same content.
Messages are sent based on the language preference in the guest profile. If not set, it is auto-detected from the phone number's country dial code.
Messages within the 24-hour window are free. Template messages outside the window follow WhatsApp Business API pricing (~SAR 0.15-0.30 per message).
Yes. All templates are fully customizable. You can also create new ones — we handle the WhatsApp approval process.
Start Talking to Guests Where They Are
Start a 14-day free trial. Unlimited messages. No credit card required.
No credit card. No contract. Cancel anytime.