Loyalty Program
Turn One-Time Guests Into Loyal Regulars
Points, tier badges, and exclusive perks for repeat guests — automated, Arabic-first, and integrated with your booking system.
Loyalty Tiers
3 Tiers — Perks That Grow With Guest Loyalty
Bronze
0–999 points
- Earn 1 point per SAR
- 5% discount on F&B
- Early check-in (subject to availability)
Silver
1,000–4,999 points
- Earn 1.5 points per SAR
- 10% discount on F&B
- Free room upgrade once monthly
- Late checkout until 2 PM
Most Popular
Gold
5,000+ points
- Earn 2 points per SAR
- 15% discount on F&B
- Room upgrade guaranteed
- Early check-in guaranteed
- Late checkout until 4 PM
- VIP front desk treatment
How Points Work
Simple. Automatic. Transparent.
01
Guest books
Loyalty card auto-created at first booking.
02
Stays & earns
Points on net room rate (no VAT, no municipality tax).
03
Receives WhatsApp alert
"You earned 47 points on your recent stay — balance: 1,250 points."
04
Redeems points
Room upgrade, F&B credit, early check-in — from the guest portal.
ZATCA Note on Loyalty Points
Points are earned on net room rate only — no VAT, no municipality tax. When points are redeemed (room upgrade, F&B credit), they do not affect VAT calculation — treated as a zero-rated benefit under Saudi law.
Start Building a Loyal Guest Base
14 days free. Activate the loyalty program from system settings in minutes.